STANDARD TERMS AND CONDITIONS OF SALE

Furdtk Company operates an e-commerce platform through a website and a mobile phone application “Furdtk – Fruits & Vegetables” located in Kuwait. The company determined a set of general terms and provisions that applies to Furdtk customers. These general terms and provisions regulate your use of the Furdtk or any related services.

Website Signing Up
The website’s application form is to be filled with valid information. You must acknowledge the accuracy and integrity of this submitted information.

If you sign up at Furdtk, you will be asked to insert your email/username and a password. Furthermore, the following must be affirmed:

Keep your password secret.
Notify us immediately (by contacting the customer service) in case your password is compromised.
Acknowledge your full responsibility for any activity or losses that result from disclosing your password.
Our company has the absolute right, without any prior notification, to suspend or cancel your account or modify its information with the complete commitment to redeem the value of any ordered products provided that those general terms and provisions aren’t breached.
Your Furdtk account can be closed by contacting the customer service.

 

Returning Products and Value Redeem
The process of product returning is done in accordance with the terms that are indicated on the Returns page of our website. Accepting the returned product is left to the company’s discretion and shall be concluded in accordance to the effective laws of Kuwait.

 

The Content
The company doesn’t allow the customers or competitors to use, rephrase or translate any of the website content or its photos.

 

Information Privacy
The entire customer’s personal information are secured with the latest electronic means and advanced codes that negate the possibility of accessing them. The customer is committed to keep the secrecy of his/her information. The customer is also fully responsible for any action results from disclosing this information.

 

Breach of the General Terms and Provisions
Upon approving the signing up request, your account is deemed eternal unless any violation of the general terms and provisions has been done by the customer. In case the violation of these terms and provisions is doubted, our store has the genuine right to cancel the account or suspend it temporarily and preventing the you from any further signing up process.

 

Judicial Competence
Those stated terms and provisions are governed by the effective laws of Kuwait. Any disputes related to these general terms and provisions shall be subject to the judiciary authority of the Kuwaiti Courts

Furdtk Return Policy

Protocols for replacing or returning goods with regard to consumer protection rights & the Kuwaiti Ministry of Commerce are detailed below. For any further enquiries, kindly contact our customer service team 7 days a week, between 8 am to 12 am.

WhatsApp: +965 22202552

Call Center: +965 22202552

Email: cs@furdtk.co

Chat is available on both our website & application.

The consumer shall have 14 days from the delivery date to replace or return applicable goods and recover the paid price thereof.
The original invoice is required for any return, exchange, or warranty service.
The goods should be in the same condition as when purchased. Kindly prepare a picture to show our customer service team when you submit your return request.
Products with a manufacturer’s defect – due to production, not to normal use - will be exchanged or refunded according to the mentioned above policy.
Terms for products under warranty are subject to authorized supplier’s discretion.
Once an item is received at our fulfillment center, it will take a maximum of 24 hours for the return to process. Once the return is processed and approved, the credit will automatically reflect on your Furdtk wallet. If you would like to request bank credit, please contact our customer service team at the contacts listed above. KNET refunds will be settled within one working day (T+1) while credit card settlements will take up to 3 working days (T+3).

 

Non-Returnable Items

By law, the following items are not returnable or exchangeable:

Fresh food;
Frozen food;
Bakery goods;
Baby food;
Baby milk;
Newspapers;
Magazines;
Underwear;
Swimwear;
Medication;
Any other used consumable products.
The above items are welcome to be kept by you but refunded or replaced if in accordance with our terms & conditions. Conditions that would allow such refunds and exchanges include spilled or damaged fresh items, damaged or defective non-food items, incorrect description or delivery, or situations of such nature. If you face any such issue, please contact our customer service team with picture proof of such a situation within 24 hours of delivery.

 

Incorrect Returns

Please ensure that any item submitted for return is checked for all parts when making a return. If there are missing accessories, components with or without cartons, torn packages, or any other sign of misuse, a refund may be denied.

If you have accidentally sent the wrong item to Furdtk, please contact our customer service – contact information above - as soon as possible. Furdtk cannot guarantee your item will be found and returned, and no reimbursement is guaranteed. Items that have been incorrectly returned are not stored by Furdtk and are donated or recycled when appropriate.